• Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on emailу.

Shipping

When my order will be shipped?

• We will process the order within 1 business day after payment.

How long does it take to get my order?

• The delivery time depends on different shipping methods. Priority shipping: Within 7 - 10 business days. Standard shipping: Within 10 - 15 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

How much is shipping?

• Standard delivery is free. Priority delivery costs between $3.99 and $5.99.

How can I change the shipping address?

• There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.

How can I modify / cancel my order?

• There is a very limited time in which you can modify / cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.

How do I track my order?

• You can click HERE or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.

What happens if my package gets lost?

• 100% COMPENSATION FOR PACKAGE LOST!

• Shipping Protection is a service provided by Doggy Dreams™. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses. Learn more

Payments

How to use the discount code?

• Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.

What forms of payment do you accept?

• We accept PayPal, AMEX, Apple Pay, Google Pay, Mastercard, Visa, Meta Pay.

Can you accept cash on delivery?

• We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.

What information do I need to check out?

• Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

Do you have a wholesale option?

• Yes, we have. Please contact our customer service team for more detail.

What is your guarantee?

• We guarantee our products will have 100% satisfaction or your money back! Please read our Refunds Policy.
Feel free to get in touch if you feel we have let you down in any way.

How can I return the order?

• We offer a 30 - day money - back guarantee from the date when the order is delivered. Please contact support@doggydreamss.com if you want to return the order.
For more information, please check here. Learn more

How can I get a replacement if the item is incorrect or damaged?

• Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.

Support

How do I contact customer service?

• You can email us at support@doggydreamss.com or click CONTACT US to leave a message, and we will get back to you as soon as possible.

What are your customer service hours?

• We strive to respond to all inquiries within 24 hours.

What's your Privacy Policy?

• Your privacy is very important to us. Read our Privacy Policy for more details.